Privacy Policy

Privacy Policy

Last updated: September 2026

Raiyan Labib International ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit an enquiry, or use our visa and immigration consultancy services. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity and contact information: full name, date of birth, nationality, address, email address, and telephone number.
  • Application information: passport details, visa history, travel plans, employment and education history, family details, and other information required for your visa application.
  • Payment information: billing details and payment transaction records processed through secure payment providers.
  • Technical information: IP address, browser type, device information, pages visited, and cookies when you interact with our website.
  • Communications: records of telephone calls, emails, and live chat correspondence with our team.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To assess your eligibility for the visa category you are interested in and recommend appropriate services.
  • To prepare, review, and submit your visa application documentation on your behalf.
  • To communicate with you about the progress of your application and respond to your enquiries.
  • To process payments and issue invoices and receipts for our services.
  • To improve our website, services, and customer experience through analysis of usage data.
  • To comply with legal and regulatory obligations, including verification and fraud prevention.
  • To send you relevant updates and information, where you have consented to receive them.

3. Legal Basis for Processing

We process your personal information on the following lawful bases: performance of a contract with you; our legitimate interests in delivering and improving our services; compliance with legal obligations; and, where required, your consent, which you may withdraw at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers: trusted third parties such as payment processors, cloud storage providers, translation services, and IT support that help us deliver our services.
  • Government authorities: where necessary to complete your visa application, such as submitting documentation to consulates, embassies, or immigration departments as required.
  • Professional advisers: such as legal counsel and accountants, where required.
  • Legal authorities: when disclosure is required by law, regulation, or a valid legal request.

All third-party service providers are required to safeguard your information and may only process it in accordance with our instructions.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure data storage, access controls, encrypted communications, and staff training on data protection. While we take reasonable precautions, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including compliance with legal, accounting, and regulatory obligations. When your information is no longer required, it will be securely deleted or anonymised. Visa-related documentation is retained for a reasonable period after the completion of your application to support any follow-up enquires.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyse website traffic. You can control cookie settings through your browser and choose to decline cookies. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Information section below.

8. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal obligations.
  • Object to or restrict certain processing of your data.
  • Request a copy of your data in a structured, machine-readable format (data portability).
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with a relevant data protection supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by applicable law.

9. International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside, including where our service providers are located. Where transfers occur, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without the involvement and consent of a parent or legal guardian. If we become aware that we have collected personal information from a child without appropriate consent, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the details provided on our Contact page, or by email using the address displayed on our website. We are committed to addressing your queries promptly and transparently.